PLC Toolbox Supply only sells new surplus items or used items that were pulled from known working machinery. After we receive the item back at our facility, we will confirm that the item is indeed ours and defective. After we make our confirmations then we will replace the defective item with an equivalent item.PLC Toolbox Supply will not be responsible for resulting damage to items or components caused by either internal or external equipment or shorted connections. We sincerely value our customers and your 100% satisfaction is very important to us! This item is in the category "Business & Industrial\Industrial Automation & Motion Controls\PLCs & HMIs\PLC Processors". The seller is "plctoolboxsupply" and is located in this country: US. This item can be shipped worldwide.